Custom Order City/Stadium Fly-Over

Thank you for shopping with Keri Ann Designs! 

The following are the terms and conditions that make up our Shipping Policy.

Domestic Shipping

Shipping and Handling Time

All orders are processed within 5-7 business days of receipt. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, please allow for 2 additional days for processing and transit. If there will be a significant delay in shipment of your order, e.g. three days or more, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

All shipping charges for your order will be calculated and displayed at checkout.

*You MUST contact Keri Ann Designs IMMEDIATELY if you need overnight or priority shipping as most items are made to order so these options may not be available for overnight shipping.  Please note that overnight delivery is only available for orders with delivery addresses within the continental United States. 

Delivery delays may occasionally occur, but tracking numbers and updates will be provided with every order. Feel free to contact us with any questions if your confirmation email doesn’t contain the information you need. 

Shipping To P.O. Boxes Or APO/FPO Addresses

We ship to all addresses within the U.S., U.S. Territories, and APO/FPO addresses.

Shipping Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Keri Ann Designs is not responsible for any customs and taxes applied to your order. All tariffs, duties, taxes, and fees imposed during or after shipping are the sole responsibility of the buyer.

Damaged Products

Keri Ann Designs is not responsible or liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged products before filing a claim.

International Shipping

We currently only ship APO.  Please contact our customer support team if you need more information or have questions.