Hedgehog Refillable Black Ink Pen

~We stand behind our products 100%. We will never ship out a product that we would not be happy with ourselves. Customer service is a top priority for us and we would love you to be happy with your product.

~ We cannot accept any returns/refunds on customized/personalized items unless we made an error. We do handle every request on a case by case situation. So please contact us with any issues first before leaving us with a bad review. We will do our best to meet your needs.

~We do ask that once you place your order, you keep an eye for any messages from us. We may have questions for you if you choose any personalization/etc.

~If you receive an item that is not as described, please contact us within 48 hours. Be prepared to send us pictures of the item and explain what is wrong with the item. We will work on a case by case situation as far as if we choose to do a refund, or send you a new item. You may be required to mail back the item if asked by us.

~We cannot accept refunds due to you simply "changing your mind" on an order. If you change your mind, we need to know within 24 hours of your order placement before we start production of your item(s).

~If you receive a damaged item, we will work with USPS Claims. We take filing claims very seriously. If your item arrived damaged due to shipping, we require that you notify us within 48 hours of receiving the package. We will require you to: 1. Take pictures of ALL items including mailer, packaging, and items. We will need ALL items sent back to us: original packaging, mailer and items so that a claim can be filed.