Shipping Policy

  • We’re so excited for you to get your new piece of jewelry (or for it to arrive in the hands of your favorite gal)!
  • Most in-stock pieces ship from our Maryland studio via USPS within 3-5 business days.
  • Shipping is FREE for all orders.

Refund Policy

  • We want you to be completely delighted with your Charliemadison Originals purchase. If by chance you’re not satisfied, we’ll be happy to help.
  • Charliemadison Originals accepts the return of unworn and undamaged jewelry within 30 days of the purchase date.
  • Returns received within 30 days of the purchase date are eligible for a refund to the original payment method.

Cancellation / Return / Exchange Policy

Cancellation

  • If you happen to change your mind about your order, please send us a note within 24 hours of your purchase. We’ll refund your order amount to the original payment method.
  • If your order has already shipped, however, you can return it by following our return policy. 

Returns

  • Returns received within 30 days of the purchase date are eligible for a refund to the original payment method.
  • Please allow 2-3 business days for the return to arrive at our studio within the 30-day window.
  • Jewelry must be in its original packaging to be eligible for a return.

Gift Returns

  • If your return was a gift and is a currently stocked item, we’ll issue a shop credit.

Exchanges

  • If you wish to exchange one style for another, please return your original order for a refund (excluding shipping fees) to the original payment method, and use that to purchase a new item.
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