Shipping Policy
Domestic Shipping Policy: We ship throughout the United States using USPS priority mail or UPS. Shipping rates are dependent on the amount of products purchased.
Order processing time 3-5 business days. You will be provided a tracking number once the products are shipped.
International Shipping: Are you looking for International Shipping? Send us an email: info@heartsandheroesus.com. We will respond within 24 hours to coordinate shipping. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Packaging: Dolls will always come packaged in a clear plastic sealed cover with the H+H tag on the arm. If any products are not sealed and have damage at the time of delivery please send us an email: info@heartsandheroesus.com.
Refund Policy
Returns
We do not accept returns or issue refunds. If you receive a damaged product please contact info@heartsandheroesus.com for exchange instructions.
Please note that each doll is made by hand and will have its own unique characteristics.
This makes every doll special!
Cancellation Policy
Returns
We do not accept returns or issue refunds. If you receive a damaged product please contact info@heartsandheroesus.com for exchange instructions.
Please note that each doll is made by hand and will have its own unique characteristics.
This makes every doll special!