At Heritage Engravings, we believe in creating more than just products – we craft memories that last a lifetime. Our laser-engraved gifts are designed with care, blending precision and artistry to reflect the unique stories behind every order. Whether you’re celebrating a special milestone or simply adding a personal touch to your everyday, our custom pieces help you make those moments unforgettable.
We pride ourselves on offering a range of personalized items, from elegant whiskey decanters to heartfelt keepsakes like keychains and coasters. Each piece is carefully customized to bring your vision to life, making it the perfect gift for loved ones or a meaningful addition to your own collection.
Our family-owned business is rooted in craftsmanship, and we’re committed to providing products that are as functional as they are beautiful. Every item is made with attention to detail and passion, ensuring that when you shop with us, you’re getting more than just a product – you’re receiving something crafted with heart.
Shipping Policy
At Heritage Engravings, we take pride in creating custom, handcrafted pieces made just for you. Please allow approximately one week for us to create and personalize your order. Once your item is complete, it will be shipped promptly.
We offer standard shipping, which typically takes 3-5 business days to arrive, depending on your location. You’ll receive a confirmation email with tracking information once your order is on its way.
If you’re in a hurry, we do offer a rush option for an additional cost. This option ensures that your order is prioritized, moving to the top of our list, and completed within three days instead of the usual week. Expedited shipping is also available to reduce delivery time.
Please note that shipping times may vary due to factors outside of our control, such as weather or carrier delays. We appreciate your patience as we work to deliver a product made with care and attention to detail.
Refund Policy
Refund Policy for Heritage Engravings
At Heritage Engravings, your satisfaction is our top priority. We stand by the quality of our handcrafted, custom pieces, and we want you to love what you receive. If for any reason you’re not fully satisfied with your order, please reach out to us so we can make it right.
Refunds & Returns:
- Due to the personalized nature of our products, we do not accept returns on custom items unless they arrive damaged or defective.
- If your order arrives damaged or there’s an error on our end, please contact us within 7 days of receiving your item. We will promptly address the issue by either offering a replacement or issuing a full refund.
- To process a refund or replacement, we require clear photos of the damaged or defective item and the packaging it arrived in.
- For non-customized items, we accept returns within 30 days of delivery, provided the item is in its original condition and packaging. Once the item is received and inspected, we will issue a full refund to your original payment method.
Shipping Costs:
- Please note that shipping costs are non-refundable, except in cases where the error was on our end.
- For return shipping of non-customized items, customers are responsible for the return shipping fees.
Refund Timing:
- We process refunds as quickly as possible once approved. However, please be aware that the timing of when the funds are returned to your account depends on your bank’s processing system, which is beyond our control.
Our goal is to ensure you have a positive experience with Heritage Engravings. If you have any questions or concerns about your order, feel free to reach out – we’re here to help!
Cancellation Policy
Cancellation, Return, and Exchange Policy for Heritage Engravings
At Heritage Engravings, we aim to provide a seamless experience and want you to be happy with your order. Below are the details regarding cancellations, returns, and exchanges for your convenience:
Cancellation Policy
- Custom Orders:
Once a custom order is placed, work begins promptly to ensure timely delivery. As a result, custom orders cannot be canceled once they have been processed. Please double-check your personalization details before submitting your order.
- Non-Custom Orders:
For non-customized items, you may cancel your order within 24 hours of placing it for a full refund. After this window, cancellations are not accepted, as the order may already be in production or shipping.
Return Policy
- Custom Orders:
Due to the personalized nature of custom products, returns are not accepted unless the item arrives damaged or defective. Please contact us within 7 days of receiving your item with clear photos of the damage or defect, and we’ll arrange a replacement or refund.
- Non-Custom Orders:
Returns are accepted within 30 days of delivery for non-customized items, provided the item is in its original condition and packaging. Customers are responsible for return shipping costs. Once the item is received and inspected, a refund will be issued to your original payment method,
Exchange Policy
- Custom Orders:
Since custom items are made specifically for you, exchanges are not available for these products.
- Non-Custom Orders:
Exchanges are available for non-customized items within 30 days of delivery. The item must be in its original condition and packaging. To initiate an exchange, please contact us, and we’ll provide further instructions.
Shipping Costs for Returns and Exchanges:
Please note that shipping costs are non-refundable, except in cases where we made an error. Return shipping fees are the responsibility of the customer.
If you have any questions about cancellations, returns, or exchanges, please reach out to us – we’re here to assist!
