Kinder_Cutlery
Joined Spouse-ly: 2 months ago
Our mission: helping you have more meaningful family mealtimes
Hi! I’m Sarah! I am a full-time working mom of 4 married to a full-time soldier in the Minnesota Army National Guard. I started Kinder Cutlery because I know how difficult it can be to find time for family meals, especially when our little ones need help learning how to eat. Let Kinder Cutlery take something off your plate – literally – by inspiring your little ones to be more independent at the table.
We’re Military Spouse Chamber of Commerce certified!
Our story
One busy Tuesday evening, I found myself alone at the kitchen counter cutting up store-bought rotisserie chicken into bite-sized pieces for each of my kids’ plates. I thought that my then 9 and 7 year olds should be able to cut their own food. But when we tried to teach them, it was a frustrating experience for all of us. Our utensils were not made for little hands, there was no time to practice this skill, and existing products weren’t sufficiently intuitive.
So with some duct tape from the junk drawer and medical gauze from our first-aid kit, I invented a new kind of fork and knife. Not only did my eldest two learn quickly and easily on those contraptions, my then 4 year old did, too! And most surprising of all was the quality time we gained together at the kitchen table—just because our kids could cut their own food.
We’ve since refined those original designs and are excited to share them with you. Thanks for being part of our journey—we’d love to help you make the most of your mealtimes.
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Our mission: helping you have more meaningful family mealtimes
Hi! I’m Sarah! I am a full-time working mom of 4 married to a full-time soldier in the Minnesota Army National Guard. I started Kinder Cutlery because I know how difficult it can be to find time for family meals, especially when our little ones need help learning how to eat. Let Kinder Cutlery take something off your plate – literally – by inspiring your little ones to be more independent at the table.
We’re Military Spouse Chamber of Commerce certified!
Our story
One busy Tuesday evening, I found myself alone at the kitchen counter cutting up store-bought rotisserie chicken into bite-sized pieces for each of my kids’ plates. I thought that my then 9 and 7 year olds should be able to cut their own food. But when we tried to teach them, it was a frustrating experience for all of us. Our utensils were not made for little hands, there was no time to practice this skill, and existing products weren’t sufficiently intuitive.
So with some duct tape from the junk drawer and medical gauze from our first-aid kit, I invented a new kind of fork and knife. Not only did my eldest two learn quickly and easily on those contraptions, my then 4 year old did, too! And most surprising of all was the quality time we gained together at the kitchen table—just because our kids could cut their own food.
We’ve since refined those original designs and are excited to share them with you. Thanks for being part of our journey—we’d love to help you make the most of your mealtimes.
Shipping Policy
Kinder Cutlery will process and ship orders in the order they were placed. We ship orders weekly, at a minimum, on Fridays. Orders placed after regular business hours on Thursday and through the weekend will be shipped to you the following week.
Customer Responsibility
We do not take responsibility for instances when the customer doesn't receive an order due to entering the incorrect shipping address at checkout. If this happens, the customer can re-submit a new order. If the parcel is recovered later (i.e. the parcel is returned to Kinder Cutlery due to non-delivery), we will re-ship the order, provided that the customer completes payment for the additional shipping & handling charges.
Non-deliveries
If a customer does not receive an order due to the parcel being lost or stolen, we can replace the order or issue a refund if the customer purchased Parcel Protection at checkout. If this is the case and the tracking number indicates that the parcel was delivered, but you have NOT received it, please file a claim by emailing us at info@kindercutlery.com so that a replacement or refund can be issued.
When filing a claim, please include your order number, email address, and the date you placed your order.
Re-sending Orders
If a parcel is returned to Kinder Cutlery (i.e. non-delivery due to customer failure to pay customs charges to the respective company or other reasons), we will re-ship the order, provided that the customer completes payment for the additional shipping & handling charges.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@kindercutlery.com. Send your returns to: Kinder Cutlery, 17402 Excelsior Blvd, #1037, Minnetonka, MN 55345.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kindercutlery.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kindercutlery.com.
Cancellation Policy
Refer to the Refund Policy.
